At Al Sultan Sweets, we are committed to ensuring the satisfaction of our customers. This policy outlines our shipping and return procedures.
Shipping Policy
Delivery Time: Orders are typically processed same day or within 3-5 business days depending on the nature of the product. Shipping Costs: Shipping costs are calculated at checkout based on the product weight.
Return Policy
Given the nature of our products, we cannot accept returns.
Conditions of Exchange
In case of damaged product or not as ordered, we exchange with the same product. Proof of purchase is required for all exchanges.
How to Initiate a Return
Contact our customer service team at +961 1 552538 to initiate the exchange process. Securely package the item and include the original receipt or proof of purchase
Contact Us
If you have any questions about our shipping and return policy, please contact us at info@alsultansweet.com.